Refund & Credit Policy

BotCredits are a prepaid, limited, non-transferable and revocable license to use the services associated with the Platform. BotCredits have no cash value, do not constitute e-money, a deposit, or a stored-value instrument, and are not redeemable for cash.

1. Usage. BotCredits are consumed by usage in accordance with the per-action rate card published on the Platform.
2. Monthly service fee. The greater of 10% of the wallet's opening balance or 500 BotCredits per active Bot is deducted each cycle to maintain installation, hosting, and monitoring. This fee is disclosed on the pricing page, order-review screens, and inside the wallet before purchase.
3. 12-month validity. Unused purchased BotCredits expire 12 months after purchase and are consumed oldest-first (FIFO). Expired credits are not refunded, rolled over, or carried forward, except where required by applicable law.
4. Pause at zero. If your balance cannot cover the service fee it is reduced to zero and associated Bots are paused. Paused Bots resume automatically upon the next successful top-up.
5. Change of parameters. Service fee parameters may change with prior notice, applying to future cycles only and never to BotCredits already in the wallet.

[PLACEHOLDER: insert refund rule, e.g. unused BotCredits are refundable within N days of purchase upon written request; used BotCredits are non-refundable.] Refunds, where granted, are returned to the original payment method.

Where the Company is unable to complete installation of a paid Bot for reasons attributable to the Company, you are entitled to a refund of the activation payment for that Bot. This does not apply where installation cannot be completed because of missing authorizations, unavailable third-party services, or other factors outside the Company's control that you are asked to remedy and do not remedy within a reasonable time.

If you believe you have been billed in error, please contact us within thirty (30) days of the disputed charge with the transaction details. We will review the matter in good faith and, where a billing error is confirmed, correct it.

We encourage you to contact us before initiating a chargeback with your payment provider. Chargebacks initiated without first attempting to resolve the matter with us may result in suspension of your Account pending resolution. Amounts confirmed as validly charged are payable by you notwithstanding any chargeback.

Refund requests and billing questions can be sent to the contact details in the About us / Contact block below.