Each Botmain bot combines a task-specific AI agent, channel integration, controlled knowledge, usage metering, and setup support - so businesses can automate work without building their own AI infrastructure.
Section 01
Every bot message passes through a controlled workflow: channel input, agent instructions, model routing, approved knowledge, response delivery, and credit metering.
Step 01 · Active
Channel
User message
"Can you send an invoice reminder?"
Bot response
Reminder sent30 credits
Section 02
Each Botmain persona is not a generic chatbot - it has a defined role, tools, workflows, and fallback rules.
Role & persona
A defined identity with a clear job to do.
Task-specific instructions
Prompts tuned to the workflows the bot supports.
Allowed actions
Only the tools each bot needs - nothing more.
Channel configuration
Wired to the messaging platforms the business uses.
Fallback rules
Escalation paths for anything out of scope.
Credit usage rules
Metering profile matched to the workload.
Business knowledge
Optional grounding in approved documents.
Human handoff
Clear paths from bot to a real person.
Examples in the current lineup
Bookkeeper
Expense logging, invoice reminders, cash-flow summaries.
Shop assistant
Product questions, availability, guided recommendations.
Travel planner
Trip planning, bookings, and customer requests.
Receptionist
Common questions and routing to the right person.
Social media
Post drafts, captions, and content ideas.
Section 03
Botmain can route tasks through different AI models depending on the workload. Simple replies can use faster, lower-cost models, while longer reasoning, research, or document-heavy tasks can use more advanced models.
Exact model providers and configurations may vary by bot, use case, and availability.
Section 04
Bots can be grounded in website content, FAQs, business documents, product information, service descriptions, or approved internal knowledge - to keep answers aligned with the business and reduce hallucinations.
Website content
FAQs
Product catalogue
Business rules
Setup instructions
Human support fallback
Guardrail: Bots should not guess when the answer is not available. If a question is outside the approved knowledge or too complex, the bot can route the user to human support.
Section 05
Each channel uses a dedicated connector that receives messages, hands them to the right bot, and sends the response back on the same thread.
Business API via approved messaging provider.
Telegram
Bot token connected to your Telegram workspace.
Website chat
Embed a chat surface directly on your site.
Future channels
Additional connectors as demand grows.
Setup may require connecting the business account, bot token, or messaging provider. Our team handles it.
Section 06
Depending on the use case, a bot may connect to tools or systems to take action - not just chat.
Guardrail: Tool access is configured per bot and only enabled where appropriate.
Section 07
Every bot action consumes credits. Simple replies cost fewer credits; long, complex, or multi-step tasks cost more. 1 BotCredit = $0.01.
Section 08
Security controls are designed around least-privilege access, controlled integrations, and clear escalation paths.
Least-privilege access
Bots and integrations only get the permissions they need to run.
Human review for sensitive actions
Actions that touch billing, customers, or private data can require confirmation.
Purpose-bound data use
Customer data is used to operate the bot and generate responses.
Operational logging
Usage data may be used to monitor performance and improve reliability.
Checkout provider handles payments
Raw card details are processed by the checkout provider, not stored by Botmain.
Controlled integrations
Every channel and tool is wired in through a reviewed connector.
Section 09
Bots should not handle every situation alone. If a request is too complex, unclear, unsupported, or sensitive, the user is routed to a human.
Talk to a human
We help set up bots, connect channels, and handle edge cases.
Section 10
Straight answers for buyers evaluating the stack.
Meet the team, pick a role, and our engineers handle setup end-to-end.