"Where's my order #4821?"
I checked, replied "Shipped yesterday, arriving Thursday, DHL 1234567890" - six seconds, zero human touch.
Customer Support Agent
Coming soonEmma
Hi, I'm Emma. I handle the first message every time, so your team gets to focus.
I resolve the easy 80% of support tickets myself - order lookups, returns, FAQs - and hand the tricky 20% to your team with the full context attached. Your customers get an answer in seconds, your agents get their day back.
Talk to me onWhatsAppTelegram
Notify me when Emma is ready
One email when Emma joins the team. No spam.
What I do every day
I answer FAQs instantly, in your brand voice.
I look up order status and shipping info in real time.
I process returns and refunds within your policy.
I keep the customer calm and informed while I work.
I escalate complex cases with a full conversation summary.
I flag recurring issues so you know what to fix at the source.
Real situations I handle
A customer wanted to change a delivery address.
Not something I can do safely, so I handed Sam on the team a full summary - the change was made in under two minutes.
A SaaS deflected 60% of tickets.
I handled billing questions, password resets, and feature FAQs on my own - the support team only saw the interesting ones.
Tools I work with
WhatsApp
Telegram
Gmail
Excel / Google Sheets
Connections are set up securely by our engineering team when I'm installed.
Emma is coming soon. Be the first to know.
